Lanka Sathosa modernizes retail operations with EWIS integrated platform across 450+ stores

Modernizing Retail Nation-Wide

Lanka Sathosa, Sri Lanka’s largest state-owned retail chain, partnered with EWIS to implement a fully integrated End-to-End Retail Management Solution—a transformative step to enhance operational efficiency, customer engagement, and data-driven decision-making across its 450+ locations island-wide.

About our customer 

Lanka Sathosa Ltd is a government-owned wholesale and retail chain under the Ministry of Trade, Commerce & Food Security. With a mandate to regulate the price of essential goods and serve millions of citizens, Sathosa operates over 450 outlets across Sri Lanka, making it a critical player in the country’s retail and food security landscape.

Challenges addressed 

To meet growing consumer demand and operational complexity, Lanka Sathosa sought a scalable, centralized retail solution that could:

• Streamline POS, sales, and inventory operations across hundreds of stores 

• Improve customer satisfaction and retention through loyalty programs and promotions 

• Manage suppliers and procurement efficiently to prevent stockouts and overstock 

• Integrate eCommerce with physical stores for seamless omnichannel retail 

• Enable centralized control, real-time reporting, and strategic planning through analytics

Transformation delivered 

EWIS implemented a comprehensive end-to-end retail management solution for Lanka Sathosa, streamlining operations across 450+ outlets. The system integrated sales, inventory, customer loyalty, supplier management, and eCommerce into one centralized platform. It enabled real- time reporting, improved checkout speed, enhanced stock accuracy, and supported omnichannel retail. The solution also featured campaign management, festive ordering, job scheduling, and franchise control—delivering a scalable and data-driven ecosystem that improved operational efficiency, customer experience, and strategic decision-making.

Setting a new standard 

EWIS’s comprehensive retail solution has redefined the operational landscape of Lanka Sathosa—digitally transforming one of the nation’s most essential public retail services. From checkout counters to cloud dashboards, the platform empowers better planning, faster execution, and stronger customer engagement—paving the way for smarter, more transparent, and inclusive retail governance in Sri Lanka.